Return Policy
At Novera, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our return policy below.
Return Eligibility
You may request a return if:
-
The item is unused, unworn, and in its original condition
-
The product is returned in original packaging with tags intact
-
The return request is made within 7 days of delivery
Items that show signs of wear, damage, or alteration may not be eligible for return.
Non-Returnable Items
The following items are not eligible for return:
-
Items marked as Final Sale or Non-Returnable
-
Gift cards or promotional items
-
Items damaged due to misuse or normal wear and tear
How to Request a Return
To initiate a return, please contact us at:
Include your order number, reason for return, and clear photos of the product (if applicable). Our support team will guide you through the next steps.
Return Shipping
-
Customers are responsible for return shipping costs unless the item is defective or incorrect
-
We recommend using a trackable shipping method, as Novera is not responsible for lost return shipments
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
-
Approved refunds will be processed to the original payment method
-
Refunds are typically completed within 5–10 business days
-
Shipping fees are non-refundable
Exchanges
If you received a defective or incorrect item, we are happy to offer an exchange, subject to availability.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can resolve the issue quickly.
Late or Missing Refunds
If you haven’t received a refund yet, please check with your bank or payment provider. If the issue persists, contact us for assistance.
Contact Us
For any return-related questions, reach out to us at: